When Things Go Wrong, We’re There – Professional Support When Our Landlord Needed It Most.
Client Profile
Mr O., Landlord, Bromley
Why This Success Story Matters
At LettingaProperty.com, we know that most tenancies run smoothly. But when things do go wrong – and they sometimes do – our landlords have the peace of mind of knowing they’re not facing it alone. This success story demonstrates the kind of professional financial and legal support that comes as part of our letting plans.
The Situation
Mr O.’s tenancy started well. His Assured Shorthold Tenancy progressed without issues through the fixed term, which ended in June 2025. But after transitioning to a periodic agreement, things took a difficult turn.
The tenant stopped paying rent. Communication broke down. Arrears mounted to £3,600 – over 3.5 months of unpaid £1,000 monthly rent. Despite Mr O.’s attempts to resolve the situation, the tenant became uncooperative and refused to leave.
As Mr O. explains: “The tenant refused to vacate the property at the end of our agreed contracted time, also stop paying his rent. We contacted him with regard to unpaid rent, and his reaction was abrupt and non cooperative.”
How Our Letting Plan Supported Him
This is exactly the kind of situation where having professional property management makes all the difference. Mr O. wasn’t left to figure out the legal process alone or make costly mistakes navigating unfamiliar territory.
Expert Guidance When It Counted
After consultation with our Finance & Administration Manager Natalie Deakin, we determined that a Section 8 possession claim was the appropriate next step. In July 2025, we served the notice on the tenant, relying on grounds 8, 10, and 11.
But our support went far beyond just sending a letter.
Full Support Through the Court Process
We handled the preparation:
- Prepared and submitted all claim forms
- Compiled comprehensive court bundles
- Organized all required legal documentation
- Briefed Mr O. on what to expect
As Mr O. recalls: “Agent Natalie Deakin was very instrumental in putting together all necessary documents required for the court proceeding. The preparation for court appearance was solely organized and executed by Natalie – she was thorough in ensuring that all legal documents that may be required by the court was available on the day.”
We attended court with him:
Perhaps most importantly, we didn’t just prepare paperwork and wave goodbye. Natalie attended the hearing alongside Mr O., providing the reassurance and expertise he needed.
“The presence of LettingaProperty.com agent Natalie was very reassuring as she was able to recognise legal jargons I may not really understand,” says Mr O. “Also we are grateful to LettingaProperty.com for being there at a financially crippling time.”
The Result
The court ruled in Mr O.’s favour, awarding:
- Possession within 14 days (tenant must vacate on or before 1st December)
- Full payment of £3,600 arrears
- Daily rent of £32.87 from the hearing date until the tenant vacates
- £404 in claimant costs
What Mr O. Says
“Naturally nervous, but confident of our preparation” – that’s how Mr O. felt going into the hearing, knowing he had professional support behind him.
Would he recommend our service to other landlords?
“Definitely.”
Could he have handled it alone?
“Not as good as having an agent with you.”
What did he find most useful?
“The support, understanding, empathy, and reassuring words of the agents, and most importantly appearance alongside you in court.”
Mr O. adds: “You already have a system which put customers at the heart of your business. Natalie, Charlotte are great ambassadors of this organisation.”
The Peace of Mind Difference
Most landlords will never face a situation like this. But knowing you have professional financial and legal support as part of your letting plan means you can let your property with confidence.
When you choose LettingaProperty.com to manage your property, you’re not just getting rent collection and maintenance coordination. You’re getting a team who will stand alongside you if things go wrong – guiding you through the process, handling the complexity, and ensuring the best possible outcome.
That’s the reassurance of professional property management.
Interested in learning more about our letting plans and the support included?
📞 0333 577 8888
🌐 LettingaProperty.com
Professional property management means peace of mind – even when facing the unexpected.
Further Reading
For official guidance on possession proceedings and eviction rules, you can refer to the UK Government’s information below.
Useful Resource: GOV.UK – Evicting Tenants (Section 8 & Section 21 Guidance)
