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Rent on Time FAQs
Yes, you do under the Rent on Time plan. For more information access our Home Emergency Page.
Yes, we do. If you are on one our subscription packages, we ask that you initially address your concern with your trained and qualified account manager who will determine if further advise is required and pass over the most suitable contact number.
We generally have the rent payment transferred to our landlords within 3 working days at the very latest. Usually, our finance team have transferred the payment within 24 hours of collecting it.
The instruction agreement lasts for the term of the tenancy. The Landlord and Tenant are both tied in to the Tenancy Agreement for the duration of the tenancy. If you wish to end your agreement, please refer to the Termination of Services in our T&C’s.
No, we cannot accept tenants who are currently in arrears.
No, under the Rent on Time plan you do not have to pay the relisting fee if you continue with us on the same package.
8 to 10 weeks prior to the end date of your tenancy term, we will touch base with you and see if you would like to offer an extension to your current tenants. If you wish us to do so, we can liaise with your tenants and handle a renewal or if you would like your property back, we will issue the correct notices to have your property returned.
Yes, under the Rent on Time plan this service is complimentary and involves us having to liaise with all parties including the Deposit Protection Service during disputes.
The landlord is responsible for certain repairs to their property and the contents they have included in the inventory. LettingaProperty.com will document any issues and coordinate between the tenant and the landlord regarding the issue at hand.
We work closely with a reputable nationwide supplier of tradesman who will be informed of the issue and provide between 1-3 quotes at competitive prices. If you have your own tradesman, then let us know and we can still help coordinate. See more on our Maintenance Co-ordination page
Yes, we need to ensure you are the landlord or have been granted permission by the property owner to let out a particular property.
No. There are companies that will take your property and sublet it at a profit where you will have no control of who will be living in your property. We believe you can have the best of both with our support to limit if not eradicate any void periods and in the long term make more money from your investment.
Government statistics indicate it can take up to 41 weeks on average in some parts of the country before a bailiff is able to evict a tenant. We know that if your rent is covered by us and our insurer, we will want to expedite the process to ensure your property is back in your hands as soon as possible.
After no payment has been received within 20 days from the rent due payment date, a final letter will be sent to the tenant/guarantor, copying the Landlord confirming the position and a rent schedule showing arrears. If rent has not been received by day 27 after this letter is sent, we advise our legal team and insurer of a pending claim. If the tenant fails to pay the next month’s rent and fall into 2 months arrears, LettingaProperty.com will serve a Section 8 Possession Notice on behalf of the Landlord and commence legal proceedings against the tenant.
If the tenant fails to pay and vacate the property, then a possession order from the Courts will be issued. If the tenant still fails to vacate or pay, a formal possession order will be provided by the courts. Finally, if the tenant still fails to vacate after this period has elapsed, a bailiff will be arranged to evict the tenant. Whilst the tenant is still in possession of your property and during the process of eviction, LettingaProperty.com will ensure your rent is paid on time without any delay.
That’s not a problem. We will ensure that in accordance with the tenancy agreement and our terms and conditions of ending our agreement, we assist in getting the property prepared for a sale.
Yes, we work with inventory clerks throughout the country that are all accredited by the Association of Professional Inventory Providers (APIP). We co-ordinate the services required from our offices to take away the hassle of you having to do so. We can also arrange an interim visit when required.
If you do not get an Inventory and schedule of condition report carried out at the beginning of the tenancy 9 out of 10 Landlords are unable to claim any of the deposit. If you choose not to have an inventory signed by both parties at the beginning and end of the tenancy you will not have a claim to the tenants’ deposit.
For all new tenancies starting under our service we do need to carry out a reference. Call us to discuss what we need to cover in your situation.
No. Under the Rent on Time plan, your deposit which will be lodged with the deposit protection service and kept for any damages and dilapidation (if applicable) that may occur within your property by your tenants.
Yes. With our Rent on Time plan, whilst your tenant remains in your property your rent will be assured and paid on time.
We will deal directly with your tenants’ late payments and in the meantime, pay you the rent due if you have chosen the Rent on Time package regardless of whether your tenant pays us or not.
We are members of several property related bodies including the National Landlords Association and UKALA where we hold a client money protection providing financial peace of mind for landlords and tenants. Additionally, we are members of Safe Agent and The Property Ombudsman.
Upon agreement from you, LettingaProperty.com will take a holding fee from the tenant equal to one weeks rent to ensure the property can be removed from the market. This Holding fee is made to LettingaProperty.com to ensure the tenant is ready to commit to your property having determined they are suitable to be your tenant. If the prospective tenant decides to release the property after the deposit has been received, the landlord will receive the deposit minus any charges incurred by LettingaProperty.com.
A tenant will pay £90 Inc. vat for their comprehensive reference and a £75 Inc. vat tenancy administration fee required before moving into the property.
No other fees apply unless the tenant requires an early release from the contract, with the permission of the Landlord or there is a late rent payment where a £90 agency administration fee will apply.
Our listing fee for the Rent on Time subscription is £149 Inc. Vat to list your property payable on finding you a tenant.
From here, we then deduct your monthly subscription payments from your first rent payment and throughout the term of the tenancy. All other services both legally required and optional are available on our website to purchase.
If you need to advertise a property, we list it for no additional charge. Upon finding a tenant and undertaking the referencing process, your first payment of £249 is due for services. The monthly payments include the management of the tenancy agreement, deposit, rent collection, rent on time assurances, legal support and insurance, Home Emergency cover, maintenance coordination, relisting at the end of a tenancy and any ongoing agency support required throughout the term of the tenancy and over to the new one.
The costs of all our services included in monthly fee are spread out over the course of the tenancy and as such we deduct the fee at the time we pay you your monthly rent.
Yes. We take care of all the legal paper work regarding your tenancy agreement. You review it, digitally sign it and it then automatically goes to your tenant for their signature. Once all parties have signed, then all parties will get a copy of the signed agreement for their files.
Yes, we have a dedicated Landlord Team and Tenant Team that both our Landlords and Tenants will be in contact with throughout the initial stage of tenancy all the way through to the check-out day.
Yes, we do need to have your tenants pass a comprehensive reference which includes an affordability/employment reference, credit check and where applicable a Landlord reference. If a Guarantor is required, then we will ask you if this is an option.
Yes. We take tenant enquires 365 days a year. Our opening times can be found here.
Yes. 90% of our enquiries come via calls we get Monday to Sunday. Our team speak with interested tenants to match them to the type of tenant you have indication you wish to consider. Currently 10% of our enquiries come from tenants who are already registered and can contact you via your dashboard showing their interest.
We will send, together with employment status, pet ownership status and intended move date, their name, telephone number and email address via both email and text notification instantly after we receive it. You receive the same information immediately when registered tenants enquire.
Yes, we can provide a viewing service for our busy landlords at a nominal additional cost, for more information about this convenient service go to our Viewing Service page.
Yes. Once we have sent through an enquiry, we strongly recommend you try calling the tenant at a time convenient to you. You have the opportunity on this call to ask them some more qualifying questions and if you feel they may be suited arrange a time to meet at the property.
We strongly recommend you have at least photos of your property to get any interest. But don’t worry if you don’t have any or they may not be good enough, we will arrange for a photographer to come around, take photos and do a floor plan as part of the service. We will also upload them for you onto your advert.
Yes, our team have the experience and knowledge to know what tenants will be looking for and how our partners market your property. Call the Landlord team during office hours and we will gladly help you with all your property information uploading. We can even give you a rental price guide for your consideration.
Yes, you can! There will be some pre-qualifications and information we will need from you and as such we suggest you call us on 0333 577 8888 to discuss how we could do this as seamlessly as possible.
No. If you have found a tenant, then the process of advertising your property will not be necessary. The same applies if you have a tenant in tenancy and wish to transfer over to our Rent on Time subscription. As no tenancy circumstance is likely to be the same, it would be best to call us to discuss your case. Alternatively, email our Lettings Valuation Manager [email protected]