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How can we help you?

  What happens if the tenant stops paying the rent?

We will deal directly with your tenants’ late payments and in the meantime, pay you the rent due regardless of whether your tenant pays us or not.

 Do I have to pay for re advertising my property when the tenants move out?

No, under the Platinum Package you do not have to pay the relisting fee as long as you continue with us on the Platinum package.

 Do you handle any Deposit disputes at the end of the tenancy?

Yes, under the Platinum package this service is complimentary and involves us having to liaise with all parties including the Deposit Protection Service during disputes.

 Do you use the tenants deposit as excess for non-payment of rent?

No. Under the Platinum package, your deposit which will be lodged within a deposit protection service will be kept for any damages and dilapidation (if applicable) that may occur within your property by your tenants.

 Will I get paid on time every time whilst my tenant is in my property?

Yes. Whilst your tenant is occupying your property your rent will be assured and paid on time.