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Supporting landlords and tenants affected by coronavirus

Some helpful resources for this difficult time.

Latest update on COVID-19

A detailed article on the latest advice and information for landlords and tenants.

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Rent payment options

If your tenant has approached you regarding their financial difficulties, you may have a few options to consider.

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Rent payment plan addendum

A free template agreement to highlight any temporary changes to your tenancy.

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Guide to creating video tours

Tenants are getting ready to move after lockdown. Prepare your advert now.

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Right to rent checks COVID-19

Temporary changes to the rules of Right to Rent checks aim to make it easier for landlords to carry them out.

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Online rental valuation

Find out how much your property is worth with a free desktop valuation.

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To our landlords and tenants

12th May 2020

You may have heard that the government has given the green light to kickstart the property market following almost two months of lockdown.

This evening, Parliament published several amendments to the Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 lifting some restrictions on travel.

As from tomorrow (13th May), you will be able to undertake any of the following activities in connection with the purchase, sale, letting or rental of residential property: 

  • visiting estate or letting agents, developer sales offices or show homes;
  • viewing residential properties to look for a property to buy or rent;
  • preparing a residential property to move in;
  • moving home;
  • visiting a residential property to undertake any activities required for the rental or sale of that property

You will still need to follow social distancing rules by keeping more than 2m (6ft) apart from anyone you don't live with.

It's time to get moving

Over the last few weeks, we've recorded a steady increase in activity across our business from new property listings through to tenant enquiries. With tonight's announcement, we believe rental demand will return quickly.

Downsizing, upsizing, new job opportunities and changes in social circumstance are all components that should create considerable movement from the current bottleneck of activity.

How can we help our existing landlord clients?

We are pleased to be able to continue to offer you a rent guarantee and legal expense cover for all your tenancy renewals.

If you are part way through your fixed-term tenancy or in a periodic (rolling) tenancy, we may be able to upgrade you to our Complete Plan which includes Guaranteed Rent on Time plus Home Emergency cover.  This helps in situations where any emergency maintenance or repairs up to £500 per call-out are covered. Please get in touch to see if you qualify.

How can we help new landlord clients?

We are now also offering this valuable benefit of rent guarantee and legal expense on all new tenancies arranged through our company.

If you are considering letting out your property or switching from your current agency, either of our plans that include rent guarantee and legal expense cover may be of interest.

Trust us with your rental property

Our company has 12 years experience in serving landlords across England, Scotland and Wales, owning from 1 to 100 properties with rents between £500 to £3,000 per month. 

Being a digital lettings service that can list your property on Rightmove and Zoopla within hours, you would be hard-pressed to find a safer and more efficient alternative method of getting your property tenanted, your legal documents signed and your rent guaranteed and collected.

We are also proud to have one of the highest reputations for customer service in our industry due to our genuine passion for honesty, integrity and transparency.

Lastly, we do sincerely appreciate it when our clients refer us to other landlords. If you are aware of any person that may benefit from our letting service, please sign in to your landlord account and visit our refer-a-friend page or forward this message on.

To discuss any aspect of renting out your property with us, please get in touch by calling 0333 577 8888 or click here to book a call with Shannon, our Senior Valuations Manager.

Thank you again for your continued support, and we look forward to talking with you soon.

Best wishes
Matthew and Jonathan Daines

Frequently Asked Questions

If you are a landlord on our Guaranteed Rent or Rent on Time plan, your rent payments are covered by a Rent Guarantee Insurance policy.

In the case of a default in rent payments, the insurer would need to instruct their appointed solicitor to begin proceedings of getting the property back while they cover rent payments. Any claims will likely take some time to be processed.

Recognising the additional pressures the virus may put on yourself as a landlord, the government has announced that a 3-month mortgage payment holiday will be extended to landlords whose tenants are experiencing financial difficulties due to coronavirus. This will alleviate the pressure on landlords, who will be concerned about meeting mortgage payments themselves and will mean no unnecessary stress is put on their tenants as a result.

In anticipation that your tenant is given specific guidance regarding their ability and responsibility to pay their rent, we recommend that you apply, if required and applicable, to your mortgage provider for the 3-month payment holiday.

On the 12th May, Parliament published several amendments to the Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 lifting some restrictions on travel.

As from the 13th May, you will be able to undertake any of the following activities in connection with the purchase, sale, letting or rental of residential property: 

  • visiting estate or letting agents, developer sales offices or show homes;
  • viewing residential properties to look for a property to buy or rent;
  • preparing a residential property to move in;
  • moving home;
  • visiting a residential property to undertake any activities required for the rental or sale of that property

From 29th June, these guidelines also apply to members of the public in Scotland. You can take a look at the Scottish government guidance here.

You will still need to follow social distancing rules by keeping more than 2m (6ft) apart from anyone you don't live with.

If you have a move-in scheduled for in the upcoming weeks, you may be unsure as to whether it can carry on.

The government have advised that move-ins can now continue across the UK..

The Scottish government have announced that move-ins will be allowed to go ahead from 29th June. More information can be found here.

Where moves do go ahead all individuals involved should take care to follow government guidance on social distancing and hygiene.

If you have an inspection due at your rental property or have some mandatory repair work that must be carried out – you may be concerned about what will happen if it can’t go ahead.

The effects of the Coronavirus outbreak and the government’s advice to self-isolate may mean that contractors will be cancelling their work ahead and tenants in situ will be unable to accept visitors into their home.

The Ministry of Housing, Communities and Local Government has provided further clarification:

"Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms.

Again, it will be important to ensure that Public Health England guidelines, including maintaining a two-metre distance from any household occupants, are followed to ensure everyone’s safety.

No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households”.

No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.

If you have a Gas Safety Inspection scheduled, Gas Safe Register have issued some official guidance regarding carrying out essential work during this time. The full information can be found on their website.

If you have organised an inspection, inventory or other service through and are unsure on whether it will go ahead or would like to cancel, please get in touch with us at [email protected] or call us on 0333 577 8888.

If you have repair work or an inspection due at your rental property that is legally required, you may be concerned about what the consequences will be if it is cancelled or postponed.

The government have issued the following guidance:

“Landlords should make every effort to abide by existing gas safety regulations and electrical safety regulations which come into force on 1 July.

There are provisions in both regulations to account for situations in which a landlord cannot do this, and they must demonstrate they have taken all reasonable steps to comply with the law.”

As a landlord, you should do your best to follow the latest government advice, take all the reasonable steps you can to uphold your responsibilities and ensure you have an easily accessible paper trail to evidence that you have done so.

The Scottish Energy Efficiency Regulations scheduled to come into force April 1st 2020 have now been postponed due to COVID-19.

The government have announced that they will bring forward emergency legislation to protect private renters from eviction and provide 3-month mortgage payment holidays to those who are struggling to pay.

These measures are part of a government support package aiming to help landlords and renters facing financial difficulties during the Coronavirus crisis.

If you are concerned about being unable to meet your mortgage payments, it is advised that you visit the website of your mortgage lender and contact them to find out what level of support they are offering during this time.

Read the government's full statement here: Complete Ban on Evictions and Additional Protection for Renters.

Read the government’s guidance on new eviction proceedings here: Government Support for Landlords and Renters Reflecting the Current Coronavirus (COVID-19) Outbreak will update this information as the government continues to issue guidance.

For any Landlord that has obtained a 3 month payment holiday for their buy to let mortgage and is on one of our rent collection packages, please can you contact [email protected] via email and advise us as this may have a bearing on any insurance claims that we may have to make in the event that your rental income is delayed.

Any landlord that is under a rent collection package with is politely advised not to negotiate or agree to any proposals of rent payment deferrals without the consent of our accounts department at

If you have been approached by your tenant who has requested such a delay or has any questions pertaining to their rent, can you please refer their request to [email protected].

We will handle all requests with transparency and understanding but also within the guidelines of our government and insurance providers direction.

In turn, we will communicate with you, our landlord directly when accommodating any delayed rent payment requests.

If you are a landlord that manages his or her rent directly, then our advice is to follow directives from the government and other relevant sources. At the same time, we recommend from our experience that a sensible and understanding approach will unite both parties to reach an amicable solution.

In light of the current situation, we understand that you may be concerned about not being able to pay your rent. If you find yourself in financial difficulty due to the Coronavirus outbreak, we encourage our tenants to contact us and let us know as soon as possible.

The government have introduced financial support for workers and benefit claimants affected by the Coronavirus outbreak. You can read the full information here.

Changes have been made to Universal Credit, Local Housing Allowance and Working Tax Credit to help current claimants and allow more people to claim during this period. You can find out more about this and changes to other government benefits here.

The government have introduced a Self-Employed Income Support Scheme to support self-employed people (including members of partnerships) who have lost income due to Coronavirus (COVID-19). You can check your eligibility and make your application here.

Anyone unable to work for more than 7 days due to the Coronavirus outbreak can obtain an online self-isolation note to give to your employer here.

The government have brought forward emergency legislation to place a 3-month ban on eviction proceedings.

This protection covers most private and social renters in England and Wales, and all grounds of evictions.

This means that from 26th March 2020 landlords will have to give all renters 3 months’ notice if they want to end their tenancy.

To be clear, landlords are still able to issue an eviction notice, but they will have to wait 3 months (90 days) before they can apply to start the court process of possession.

As of Friday 27th March 2020, the court service have suspended all ongoing housing possession action – this means that any cases that are currently in or any about to go into the system can progress to the stage of eviction.

The government’s full guidance on emergency eviction legislation can be found here.

Yes, you can if you want to. If you have a property being advertised, please get in touch with our team via [email protected] and they will pause your advert and allow you to re-advertise at another time.

The government have temporarily changed Right to Rent check procedures to make it easier for landlords to carry them out.

As of 30th March 2020, you can carry out Right to Checks via video call by following these measures:

  • Ask the tenant to submit a scanned copy or a photo of their original documents via email or using a mobile app.
  • Arrange a video call with the tenant – ask them to hold up the original documents to the camera and check them against the digital copy of the documents.
  • Record the date you made the check and mark it as “an adjusted check has been undertaken on [insert date] due to COVID-19"

Checks will continue to be necessary and you must continue to check the prescribed documents of any tenant moving into your home. It remains an offence to knowingly lease premises to a person who is not lawfully in the UK.

If your tenant cannot provide documents from the prescribed lists, you must contact the Landlord’s Checking Service here.

More information on the COVID-19 changes to Right to Rent checks can be found here.

On the 2nd April, the government confirmed that Energy Performance Certificates (EPCs) remain a legal requirement when marketing a property for rent unless an exemption can be applied.

Landlords have a grace period of up to 28 days from the day a property is advertised. They must be able to demonstrate that a reasonable effort has been made to obtain an EPC. After this period, enforcement action can be taken by enforcement authorities in line with the EPB Regulations.

The advice from the government is:

  • Do not invite people into your rental property if unnecessary
  • If your rental property is occupied, try to delay re-advertising
  • If a delay is not possible, and there is no EPC available on the EPC register, an energy assessment may be carried out
  • If you have an empty property, EPCs can be arranged.

No assessments should take place if any person in the property is showing symptoms, self-isolating or being shielded. If securing an EPC is critical, you should seek to reschedule your appointment when it is safe to do so following Government guidelines on staying away from others.

Read the governments announcement on EPCs during coronavirus.