Property Management Terms and Conditions | lettingaproperty.com
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Property Management Terms and Conditions

Property Management

A summary of our landlord services:

What is the process of your property management service?

Once you have purchased a Property Management Service pack online, you will be able to upload your property onto our website and we will send the details to our partner UK portals. Within 48hrs, you will receive a call from our property management team to arrange the initial property inspection. At that stage we will send to you the Managed Service Agreement to complete and return.

Please also note that Emergency Cover Insurance is required to be put in place prior to the tenant taking possession.  This is so that in the case of heating / plumbing issues arrise, we can act on these swiftly.  OUr management team will be able to provide you with a quote.

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What happens at the Property Inspection?

Our Property Agent will visit the property to assess the rental price and condition of the property.  We will make recommendations as to how to best market the property for rent.

As a general rule, the property must be in a sound condition meaning that the lighting, heating, plumbing, sanitary ware and general fabric of the property is clean and in proper working order.  If the Property Agent deems the property unfit for rental purposes, we reserve the right to cancel the management service.  We will refund the initial fee less £50 + vat.

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How do you Conduct Accompanied Viewings?

We work with over 300 local Property Agents across the UK to provide residential property management.  Our property agents will conduct 2 accompanied viewings, a tenant check in, the half term inspection and a tenant check out.  If you require any further viewings or property visits a fee of £35 + vat per visit is applicable. 

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What Checks are carried out on Prospective Tenants?

We believe our Full Credit Profile does as much as is available to us in the industry to minimise the risk of defaulting Tenants. Our cost effective service, we believe, provides perhaps the greatest depth of enquiry currently available to Landlords in the UK and we aim to get a result within 48 hrs.

Each Full Credit Profile includes:

  • Written verification of employment/income
  • Previous letting reference or home ownership check
  • Residency confirmation
  • Affordability calculation
  • Full credit history check including:
  • County Court Judgment (CCJ) search
  • Bankruptcy & IVA data search
  • Linked address checks
  • Electoral roll presence
  • Existing credit agreements
  • Credit Score
  • Easy to read comprehensive report by fax or email
  • Rent Guarantee Insurance Available

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What happens once you have a confirmed Tenant?

Once the tenant passes the credit profile, with your instruction we will arrange for the tenant to transfer the security deposit (equivalent to 6 weeks rent) and the first month's rent to our bonded bank account. 

We will email the Tenancy Agreement to you if you require to have a look at. Once the deposit and rent are cleared funds in the account, we will arrange a suitable date for our Property agent to meet the Tenant at the Property for an accompanied check in and complete the Tenancy

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Do I need a Property Inventory?

It is highly recommended that an Inventory and Schedule of Condition is completed and signed by both Landlord and Tenant prior to the tenant taking possession.  This serves as a record in the event of dispute over the deposit at the end of the Tenancy.

Without a signed inventory from both parties, 90% of claims will be in favour of the tenant.

We can arrange a professionally drafted inventory on your behalf, please see our Additional Landlord Services

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What happens after the tenant is checked in?

Once the tenant has been checked into the property by the Property Agent, we will notify the utility companies and the local authority of a change to the name on the accounts.  This includes giving meter readings.  We will administer the collection of rent on a monthly basis and make prompt payment via BACS to your nominated account.  Please note that this is usually within 10 working days of the rent being received.

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What happens to the Tenant's deposit?

Our Management team are members of MyDeposits (previously Tenancy Deposit Solutions Ltd) which is an insurance-based scheme sponsored by the National Landlords Association and administered by Hamilton Fraser Insurance Services. Once the deposit is received from the Tenant, we will issue a deposit certificate notifying the Tenant of the terms of the deposit, where it is being held and under what circumstancs would it be used in the event of damage to the landlords property. For more information, visit www.mydeposits.co.uk or call 0871 703 0552.

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What happens if the Tenant does not pay rent?

Once the Tenant has passed the full credit check, you will be able to apply for Rent Guarantee Insurance. We advise you to take this option to cover the event that the tenant defaults on paying the rent. The benefit is that in the event of default, the repossession process and  costs  of up to £25,000 are taken care of to evict the Tenant and also the rent is paid (a maximum of £10,000pcm.)

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What happens during the course of the tenancy agreement?

For 12 month tenancies, we will arrange a half term inspection of the property i.e. on a 6 month agreement we will visit the property.  You will receive a written report post the inspection.

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What happens at the end of the Tenancy Agreement?

We will contact you 2 months prior to the end of the tenancy agreement to take your instruction as to whether we serve notice of possession.  If you require possession of the property at the end of the agreement, we will serve the relevant notices.  If both parties wish to remain in agreement, we are able to draft a further tenancy agreement subject to a fee of £50.00.

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Our Legal Responsibilities

It is important to note that neither lettingaproperty.com, or  its associated partners  nor their agents or employees are responsible for any dispute arising between the landlord and tenant from the performance of its services in relation to the condition of the property, payment of outgoings of whatever nature or any other loss to the Landlord and/or Tenant howsoever arising.  We are unable to offer advice on legal or financial matters.

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